Welcome to PERSONAL SPONSORS ENTRY WEB SITE

Usage Guide

FAQ : English | 中文 | Français

Purchase Conditions

 

  • The buyer must be able to receive the product after Nobember 2011 in one of the following areas:

 

Areas where shipping is available:

Argentina, Australia - Western Australia, Australia - All other states, Austria, Bahamas, Bahrain, Bangladesh, Belgium, Brazil, Brunei Darussalam, Bulgaria, Cambodia, Canada (I), Chile, China - Mainland (K), Cuba, Cyprus, Denmark, Egypt, Estonia (Rep. of), Finland, France, Germany, Greece, Greenland, HongKong, Hungary (L), Iceland,  India, Indonesia, Ireland, Italy, Korea - South, Luxembourg, Macau, Malaysia - Peninsular Malaysia, Malaysia – Sabah, Malaysia – Sarawak, Malta, Mexico, Monaco, Morocco, Netherlands, Netherlands Antilles and Aruba - Netherlands Antilles, Netherlands Antilles and Aruba – Aruba, New Caledonia, New Zealand, New Zealand Islands Territories, Norway, Peru, Philippines, Poland, Portugal, Russia (Russian Federation), Singapore, Slovenia (Rep. of), South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Kingdom, United States of America – Hawaii, United States of America - New York, United States of America - All other States (X), Vietnam



  • The buyer must purchase with a credit card of one of the following brands:

Credit cards that may be used:

American Express, Visa, Mastercard, JCB


  • The buyer must provide an address written in English.

If the address provided is in a language other than English, there is a possibility the product will not reach its destination



How to Order

  • The Product Details Page.

Select the product you wish to purchase, and click the ‘Add to Cart’ button, which will send you to the Shopping Cart page.


  • The Shopping Cart Page

On the Shopping Cart Page you can confirm the products you are ordering a long with their prices. If you wish to change the number of a specific product that you wish to order, simply update the ‘Qty’ area and click the ‘Update Shopping Cart’ button. If you wish to proceed to checkout, click the ‘Proceed to Checkout’ button to go to the checkout page. If you wish to continue looking at products, click the ‘Continue Shopping’ button.


  • Checkout Page

  • [Important!] Please only input English characters into the checkout form. If any characters other than English characters are used there is a possibility your order will not be able to reach you properly.

Registering an Account

Please click the ‘Register’ button in order to sign up for an account. Once the account is created you will be able to continue your checkout. If you already have an account, simply login with your username and password.
* Please note that you have to register in order to purchase from our site.


1. After Logging-in

Billing Information Page
Please input the address to which the billing information will be sent. If you wish for the products to be sent to the same address then select ‘Ship to this address’, however if you want the order shipped elsewhere select ‘Ship to a different address’. Once you are done, click ‘Continue’.

2. Shipping Information Page

If you selected ‘Ship to a different address’ on the Billing Information Page, then you will need to input the address you wish to ship to on this page. Either select the address from the pull-down menu, or select ‘New Address’ and input the address you wish the order to be sent to. Click ‘continue’ when complete.

3. Shipping Method Page

The only shipping method available on our website is EMS. Shipping will be charged at 2000JPY to any of the available countries. Make sure you’re happy with this, and then click ‘Continue’.

4. Payment Information Page
(4.支付信息页面)


除信用卡外,您还可以使用PayPal进行支付
付款前请仔细阅读PayPal相关使用说明

You can pay by using Credit Card or sending money to Paypal account.

[Credit card]
You can use any of the following four types:

  • American Express
  • Visa
  • MasterCard
  • Jcb

Please select the card type, input the card number and expiry date, and then click ‘Continue’
*Please note that your card will be charged under the name “GOOD SMILE COMPANY”.

[Paypal Express Checkout]
Please select Paypal Express Checkout and click  ‘Continue’, then you will be redirected to Paypal site.
After loggin in at Paypal site, please confirm order details and click ‘Continue’
If you cannot complete checkout on Paypal site, order will not be accepted and please try other payment method.


5. Order Review Page

Please review that everything about your order is correct on this page. Once you are certain, click the ‘Place Order’ button. You will be sent to a screen that will confirm that your order has been received, and a mail will be sent to your registered email address with the title ‘[PERSONAL SPONSORS ENTRY WEB SITE] Confirmation of your order’.



Accessing the Store via Cellphone

The PERSONAL SPONSORS ENTRY WEB SITE is not compatible with cellphone browsers. If you are able to view the PC website via your cellphone, and are able to use Javascript on the phone then it may work, but using a PC browser is recommended.



Using Free Mail Services

Certain free mail services such as Gmail and Hotmail may send the confirmation email to your spam box. Please check if you don’t receive it after ordering.



Shipping Details

figma Miku Hatsune: Support ver. Is planned to be shipping in late November 2011 via EMS. The cost will be 2000JPY for all available locations. Please note that delivery may be delayed due to unforeseen circumstances. Import tax and other fees occurred after shipping are the buyer’s responsibility.



Currency

Note that you will be charged in Japanese Yen for your purchase. The purchase price may differ depending on the current exchange rate, so please confirm the rate with your credit card company.



FAQ for Overseas Customers (中文)

 

支付

- 如何支付?
  除信用卡外,您还可以使用PayPal进行支付


- 可用的信用卡种类
  VISA / MASTER / American Express / JCB 请不要使用VISA借记卡。


- 信用卡支付时间?
- 没有收到商品却被扣款了
  订单确认后立即需要付款,所以在收到商品之前就要付款了。


- 无法使用信用卡
  请咨询相关银行。
常见原因有信用卡过期,或者超出与贷合同的范围等,都会造成信用卡无法使用。


- 想变更支付方法
  不接受订单确认后变更支付方法。


- 支付货币?
  仅接受日元支付。


- 汇率为多少呢?
  详情请咨询相关银行


发货

- 使用的快递公司?
  我们使用EMS(全球邮政快递)。


- 运费价格?
  在可发货国家范围内,每笔订单收取运费2000日元


- 可以指定发货日吗?
  不接受指定发货日


- 想要更改收货地址
  请点击这里联系客服


- 大致什么时候发货?
- 商品还没有发货
  figma Miku Hatsune: Support ver. Is planned to be shipping in late November 2011 via EMS. 
然而,根据订货和生产情况,可能会出现延期。
另外,根据通关情况,也可能会出现一定的延时。


- 多笔订单能否一起发货
  很抱歉无法一起发货。
每笔订单都是独立发货


- 想要更改快递公司
  不接受EMS以外速递公司


- 能发货到****吗?
  目前可发货的国家如下

澳大利亚-西澳大利亚洲
澳大利亚 - 其他地区
奥地利
比利时
巴西
文莱
保加利亚
柬埔寨
加拿大
智利
中国大陆
塞浦路斯
丹麦
爱沙尼亚共和国
芬兰
法国
德国
希腊
香港
匈牙利
印度尼西亚
爱尔兰
意大利
韩国
马来西亚- 马来西亚半岛
马来西亚 - 沙巴
马来西亚 - 沙捞越
马耳他
荷兰
安的列斯和阿鲁巴 - 荷属安的列斯
安的列斯和阿鲁巴 - 阿鲁巴
墨西哥
新西兰
新西兰属涂岛屿 (库克群岛)
挪威
菲律宾
波兰
葡萄牙
俄罗斯 (俄罗斯联邦)
新加坡
斯洛文尼亚共和国
西班牙
瑞典
中国台湾
泰国
英国
美利坚合众国 - 夏威夷
美利坚合众国 - 纽约
美利坚合众国 - 其他地区
阿根廷
巴哈马
巴林
孟加拉国
古巴
埃及
格陵兰
冰岛
印度
卢森堡
摩纳哥
摩洛哥
新喀里多尼亚
秘鲁
南非
瑞士
土耳其
越南
澳门
乌克兰

除此以外的国家无法发货,在订货菜单的地址一栏中也无法选择。请谅解。


邮件

- 没有收到订货确认邮件
  使用Gmail或Yahoo!Mail等免费电子邮箱时,根据垃圾邮件范围设定的不同,会导致无法收到订货确认邮件的情况。
关于邮箱设定请咨询邮箱客服中心


- 邮件出现乱码,无法阅读
  由系统自动发送的邮件采用了UTF-8编码。
请将页面编码设定为UTF-8再查看邮件


其他

- 发送邮件到服务邮箱提问,没有收到回复

本公司的客服时间为(日本时间):10:00~18:00
休息日:双休日及节假日

根据提问顺序依次回答,所以可能需要等待一段时间
另外,服务语言仅限英语和日语。用其他语言提问可能也会无法收到回复。


- 想更改发票金额
  发票上的金额及信息无法更改。


- 想更改登录信息
  可在个人设置中修改。更改收货地址请联络客服。


- 想更改数量
  订单确认后无法更改数量。


- 想取消订单
  订单无法取消。


- 今后可能会再发售吗?
  目前没有此计划。


- 无法进入订货页面
  推荐使用IE8以上或者FIREFOX4以上的浏览器
如果仍然无法进入页面,请关闭防火墙再尝试。